Customer service is growing in importance as a competitive business
differentiation heading into the new year. Here is a collection of 100 inspiring
and useful customer service quotes to keep in mind:
- Your most unhappy customers are your greatest source of
learning.
Bill Gates
- Your customer doesn’t care how much you know until they know how much you
care.
Damon Richards
- Your best customers leave quite an impression. Do the same, and they won’t
leave at all.
SAP Ad
- You’ve got to look for a gap, where competitors in a market have grown lazy
and lost contact with the readers or the viewers.
Rupert Murdoch
- You’ll never have a product or price advantage again. They can be easily
duplicated, but a strong customer service culture can’t be copied.
Jerry
Fritz
- You are serving a customer, not a life sentence. Learn how to enjoy your
work.
Laurie McIntosh
- Whether you are big or small, you cannot give good customer service if your
employees don’t feel good about coming to work.
Martin Oliver, MD
Kwik-Fit Financial Services
- When the customer comes first, the customer will last.
Robert
Half
- When people talk about successful retailers and those that are not so
successful, the customer determines at the end of the day who is successful and
for what reason.
Jerry Harvey
- Whatever your business is, talk to your customers and provide them with what
they want. It makes sense.
Robert Bowman, CEO Major League Baseball
Advanced Media
- Well done is better than well said.
Benjamin Franklin
- We see our customers as invited guests to a party, and we are the hosts.
It’s our job every day to make every important aspect of the customer experience
a little bit better.
Jeff Bezos, CEO Amazon.com
- We don’t want to push our ideas on to customers, we simply want to make what
they want.
Laura Ashley
- Unless you have 100% customer satisfaction…you must improve.
Horst
Schulz
- Under promise and over deliver.
Toby Bloomberg
- To understand the man, you must first walk a mile in his
moccasin.
North American Indian Proverb
- There is only one boss. The customer. And he can fire everybody in the
company from the chairman on down, simply by spending his money somewhere
else.
Sam Walton, Founder of Wal-Mart
- There is a spiritual aspect to our lives – when we give we receive – when a
business does something good for somebody, that somebody feels good about
them!
Ben Cohen, Ben & Jerry’s
- There are no traffic jams along the extra mile.
Roger Staubach
- The single most important thing to remember about any enterprise is that
there are no results inside its walls. The result of a business is a satisfied
customer.
Peter Drucker
- The purpose of a business is to create a customer who creates
customers
Shiv Singh
- The nature of any human being, certainly anyone on Wall Street, is ‘the
better deal you give the customer, the worse deal it is for you’.
Bernie
Madoff
- The most important adage and the only adage is, the customer comes first,
whatever the business, the customer comes first.
Kerry Stokes
- The more you engage with customers the clearer things become and the easier
it is to determine what you should be doing.
John Russell, President,
Harley Davidson
- The longer you wait, the harder it is to produce outstanding customer
service.
William H. Davidow
- The interesting thing is when we design and architect a server, we don’t
design it for Windows or Linux, we design it for both. We don’t really care, as
long as we’re selling the one the customer wants.
Michael Dell
- The goal as a company is to have customer service that is not just the best
but legendary.
Sam Walton, Founder of Wal-Mart
- The customer’s perception is your reality.
Kate Zabriskie, Author of:
Customer Service Excellence: How to Deliver Value to Today’s Busy Customer
- The customer experience is the next competitive battleground.
Jerry
Gregoire, CIO, Dell Computers
- Statistics suggest that when customers complain, business owners and
managers ought to get excited about it. The complaining customer represents a
huge opportunity for more business.
Zig Ziglar
- Spend a lot of time talking to customers face to face. You’d be amazed how
many companies don’t listen to their customers.
Ross Perot
- Service, in short, is not what you do, but who you are. It is a way of
living that you need to bring to everything you do, if you are to bring it to
your customer interactions
Betsy Sanders
- Rule 1: The customer is always right. Rule 2: If the customer is ever wrong,
re-read Rule 1.
Stew Leonard, CEO Stew Leonard’s
- Right or wrong, the customer is always right.
Marshall Field
- Revolve your world around the customer and more customers will revolve
around you.
Heather Williams
- Quality in a service or product is not what you put into it. It is what the
client or customer gets out of it.
Peter Drucker
- Profit in business comes from repeat customers; customers that boast about
your product and service, and that bring friends with them.
W. Edwards
Deming
- People expect good service but few are willing to give it.
Robert
Gateley
- Our mission statement about treating people with respect and dignity is not
just words but a creed we live by every day. You can’t expect your employees to
exceed the expectations of your customers if you don’t exceed the employees’
expectations of management.
Howard Schultz, CEO Starbucks Coffee
- Only a life lived in the service to others is worth living.
Albert
Einstein
- One of the deep secrets of life is that all that is really worth doing is
what we do for others.
Lewis Carol
- Nothing is so contagious as enthusiasm.
Samuel Taylor Coleridge
- Merely satisfying customers will not be enough to earn their loyalty.
Instead, they must experience exceptional service worthy of their repeat
business and referral. Understand the factors that drive this customer
revolution.
Rick Tate
- Men are rich only as they give. He who gives great service gets great
rewards.
Elbert Hubbard
- Make your product easier to buy than your competition, or you will find your
customers buying from them, not you.
Mark Cuban
- Make a customer, not a sale.
Katherine Barchetti
- Loyal customers, they don’t just come back, they don’t simply recommend you,
they insist that their friends do business with you.
Chip Bell, Founder
Chip Bell Group
- Know what your customers want most and what your company does best. Focus on
where those two meet.
Kevin Stirtz
- Kind words can be short and easy to speak, but their echos are truly
endless.
Mother Teresa
- It’s much harder to provide a great customer service than I would have ever
realised. It’s much more art than science in some of these other areas and not
just about the facts but about how you are conveying them.
David Yu,
Chief Operating Officer, Betfair
- It’s a very, very tough market. So unless you do a really good job, you buy
the right products from the manufacturers, you service the customer, they keep
coming back, they bring their friends in, it’s all about numbers, numbers,
numbers.
John Ilhan
- It starts with respect. If you respect the customer as a human being, and
truly honor their right to be treated fairly and honestly, everything else is
much easier.
Doug Smith
- It is not the strongest of the species that survives, nor the most
intelligent, but the one most responsive to change.
Charles Darwin
- It is not the employer who pays the wages. Employers only handle the money.
It is the customer who pays the wages.
Henry Ford
- It helps a ton when you learn people’s names and don’t butcher them when
trying to pronounce them.
Jerry Yang
- In the world of Internet Customer Service, it’s important to remember your
competitor is only one mouse click away.
Doug Warner
- In the end, the customer doesn’t know, or care, if you are small or large as
an organisation. She or he only focuses on the garment hanging on the rail in
the store.
Giorgio Armani
- In our way of working, we attach a great deal of importance to humility and
honesty; With respect for human values, we promise to serve our customers with
integrity.
Azim Premji
- If you’re not serving the customer, your job is to be serving someone who
is.
Jan Carlzon, ex-CEO SAP Group
- If you work just for money, you’ll never make it, but if you love what
you’re doing and you always put the customer first, success will be
yours.
Ray Krock
- If you want to lift yourself up, lift up someone else.
Booker T.
Washington
- If you make customers unhappy in the physical world, they might each tell 6
friends. If you make customers unhappy on the Internet, they can each tell 6,000
friends
Jeff Bezos, CEO Amazon.com
- If you don’t genuinely like your customers, chances are they won’t
buy.
Thomas Watson, former CEO IBM
- If you do build a great experience, customers tell each other about that.
Word of mouth is very powerful.
Jeff Bezos, CEO Amazon.com
- If you do build a great experience, customers tell each other about that.
Word of mouth is very powerful.
Jeff Bezos, CEO Amazon.com
- A customer is the most important visitor on our premises, he is not
dependent on us. We are dependent on him. He is not an interruption in our work.
He is the purpose of it. He is not an outsider in our business. He is part of
it. We are not doing him a favor by serving him. He is doing us a favor by
giving us an opportunity to do so.
Mahatma Gandhi
- If you do build a great experience, customers tell each other about that.
Word of mouth is very powerful.
Jeff Bezos, CEO Amazon.com
- If we keep doing what we’re doing, we’re going to keep getting what we’re
getting.
Stephen Covey
- If we do not lay out ourselves in the service of mankind whom should we
serve?
John Adams
- I won’t complain. I just won’t come back
Brown & Williamson
Tobacco Ad
- I don’t do business with those who don’t make a profit because they can’t
give the best service.
Richard Bach
- Here is a simple but powerful rule: always give people more than what they
expect to get.
Nelson Boswell
- He profits, most who serves best.
Arthur F. Sheldon
- Good service is good business.
Siebel Ad
- Good leaders must first become good servants.
Robert Greenleaf
- Good customer service costs less than bad customer service.
Sally
Gronow, Welsh Water
- Friendly makes sales – and friendly generates repeat
business.
Jeffrey Gitomer
- For us, our most important stakeholder is not our stockholders, it is our
customers. We’re in business to serve the needs and desires of our core customer
base.
John Mackey
- Excellent firms don’t believe in excellence – only in constant improvement
and constant change.
Tom Peters
- Everyone in an organization should be involved with customer service, not
only are they feeling the customer but they are getting a feeling for what’s not
working.
Penny Handscomb
- Every great business is built on friendship.
JC Penney
- Every contact we have with a customer influences whether or not they’ll come
back. We have to be great every time or we’ll lose them.
Kevin
Stirtz
- Every company’s greatest assets are its customers, because without customers
there is no company.
Michael LeBoeuf, Author of: How to Win Customers and
Keep Them for Life
- Every client you keep, is one less that you need to find.
Nigel
Sanders
- Don’t try to tell the customer what he wants. If you want to be smart, be
smart in the shower. Then get out, go to work and serve the
customer!
Gene Buckley, President Sikorsky Aircraft
- Do what you do so well that they will want to see it again and bring their
friends.
Walt Disney
- Dealing with people is probably the biggest problem you face, especially if
you are in business. Yes, and that is also true if you are a housewife,
architect or engineer.
Dale Carnegie
- Customers today want the very most and the very best for the very least
amount of money, and on the best terms. Only the individuals and companies that
provide absolutely excellent products and services at absolutely excellent
prices will survive.
Brian Tracy
- Customers don’t expect you to be perfect. They do expect you to fix things
when they go wrong.
Donald Porter, V.P. British Airways
- Customers don’t always know what they want. The decline in coffee-drinking
was due to the fact that most of the coffee people bought was stale and they
weren’t enjoying it. Once they tasted ours and experienced what we call “the
third place”.. a gathering place between home and work where they were treated
with respect.. they found we were filling a need they didn’t know they
had.
Howard Schultz, Chairman and CEO Starbucks
- Customer service is not a department, it’s everyone’s
job.
Anonymous
- Customer service is not a department, it’s everyone’s
job.
Anonymous
- Customer service is just a day in, day out ongoing, never ending,
unremitting, persevering, compassionate, type of activity.
Leon Gorman,
CEO L.L.Bean
- Customer satisfaction is worthless. Customer loyalty is
priceless.
Jeffrey Gitomer
- Being on par in terms of price and quality only gets you into the game.
Service wins the game.
Tony Allesandra
- An ounce of loyalty is worth a pound of cleverness.
Elbert
Hubbard
- A shoe without sex appeal is like a tree without leaves. Service without
emotion is like a shoe without sex appeal.
Anonymous
- A lot of companies have chosen to downsize, and maybe that was the right
thing for them. We chose a different path. Our belief was that if we kept
putting great products in front of customers, they would continue to open their
wallets.
Steve Jobs
- A little experience often upsets a lot of theory.
S. Parkes
Cadman
- The customer is NOT always right, but they are ALWAYS the
customer.Don Gallegos